Welcome to Shivaya Luxe. These Terms and Conditions govern your use of our website, the purchase of products from us, and your relationship with Shivaya Luxe. By accessing or using our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Definitions
* “Company,” “we,” “us,” “our” refers to Shivaya Luxe, a jewellery brand operating in India.
* “Customer,” “you,” “your” refers to any person or entity accessing our website or purchasing products from us.
* “Website” refers to our online store accessible via [www.shivayaluxe.com].
* “Products” refers to the jewellery items offered for sale by Shivaya Luxe.
* “Order” refers to a request made by you to purchase Products from the Company.
2. Acceptance of Terms
By accessing and using our Website or placing an Order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Jewellery Care Instructions. If you do not agree with any part of these Terms, you must not use our Website or place an Order.
3. Products
* Description: We strive to ensure that all Product descriptions, images, and prices are accurate. However, slight variations in colour, size, and design may occur due to screen settings, photographic lighting, and the unique nature of materials.
* Availability: All Products are subject to availability. We reserve the right to limit the quantity of Products we supply, discontinue any Product, or change Product specifications at any time without prior notice.
* Pricing: Prices are as displayed on the Website at the time of your Order. We reserve the right to amend prices at any time.
4. Orders
* Placing an Order: Orders are placed through our Website’s checkout process. You must provide accurate and complete information.
* Order Confirmation: Upon placing an Order, you will receive an email confirmation. This email does not signify our acceptance of your Order but confirms that we have received it.
* Order Acceptance: An Order is considered accepted only when we dispatch the Products to you, and you receive a shipping confirmation email. We reserve the right to refuse or cancel any Order at our sole discretion, for reasons including but not limited to Product unavailability, pricing errors, or suspicion of fraudulent activity.
5. Pricing and Payment
* Currency: All prices are stated in Indian Rupees (INR) unless otherwise specified.
* Payment Methods: We accept various payment methods as indicated on our Website’s checkout page. You agree to provide valid and accurate payment information.
* Taxes: Prices displayed are inclusive of applicable taxes, unless otherwise stated.
* Price Changes: Prices for our Products are subject to change without notice.
6. Shipping and Delivery
* Shipping Policy: Our shipping policy is detailed separately on our Website.
* Delivery Times: Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to unforeseen circumstances or factors beyond our control.
* Risk of Loss: The risk of loss and title for Products purchased from us pass to you upon our delivery to the carrier.
7. Returns, Refunds, and Exchanges
* Return Policy: Our return, refund, and exchange policy is detailed separately on our Website.
* Return Window: Returns are only accepted within 7 days from the date of delivery.
* Conditions: Products must be returned in their original condition, unworn, and with all original packaging and certificates (including the Authenticity Certificate).
* Process: Please refer to our dedicated Returns Policy for instructions on how to initiate a return or exchange.
8. Intellectual Property
All content on this Website, including text, graphics, logos, images, Product designs, and software, is the property of Shivaya Luxe or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
9. User Conduct
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited conduct includes harassing or causing distress or inconvenience to any user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Website.
10. Privacy Policy
Your privacy is important to us. Our Privacy Policy [Please visit privacy policy page] explains how we collect, use, and protect your personal information. By using our Website, you consent to our data practices as described in the Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, Shivaya Luxe shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website or Products; (ii) any conduct or content of any third party on the Website; or (iii) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
12. Indemnification
You agree to defend, indemnify, and hold harmless Shivaya Luxe and its affiliates, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms and Conditions; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Karnal, Haryana, India.
14. Changes to Terms
We reserve the right to modify or replace these Terms and Conditions at any time. We will provide notice of any changes by posting the new Terms and Conditions on this page. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms and Conditions.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
[support@shivayaluxe.com]
